Ct100 Privacy Policy — User Information Protection
This policy describes how ct100 collects, uses, stores and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Information We Collect
When you register and use the ct100 platform, we collect several categories of information to ensure our services are delivered securely and accurately. The types of information collected are as follows:
Account & Identity Information
This includes your full name, date of birth, email address and phone number provided during registration. This information is used to verify your identity and grant access to your ct100 account.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and access log data. This helps us identify technical issues and improve platform performance across the range of Android and iOS devices used by Malaysian users.
Payment & Transaction Information
For MYR deposits and withdrawals, we retain transaction records including amounts, dates, payment methods used (such as Touch 'n Go eWallet or local bank transfers) and the status of each transaction. We do not store your credit card numbers or bank account passwords directly.
Usage Data & Cookies
We collect data on how you interact with the platform, including pages visited, active session duration and preference settings. Cookies are used to maintain your login session and personalise your experience.
Purpose of Data Use & Cookies
Information collected by ct100 is used only for legitimate purposes necessary to operate the platform effectively. The primary purposes are as follows:
- Identity verification & account security — ensuring that only the legitimate account owner can access their account.
- Financial transaction processing — handling deposits and withdrawals in RM accurately and securely.
- Customer support — enabling the ct100 support team to assist you with any account-related enquiries or issues.
- Platform Improvements — analysing usage patterns to improve the platform's interface, speed and usability on mobile devices.
- Legal Compliance — fulfilling applicable legal and regulatory requirements in Malaysia where necessary.
Cookie Management
The ct100 platform uses both session cookies and persistent cookies. Session cookies expire automatically when you close your browser, while persistent cookies help us recognise your device on future visits to speed up the login process. You can disable cookies through your browser settings, though this may affect the functionality of certain parts of the platform.
Data Storage, Security & Third Parties
Retention Period & Storage Location
Your personal information is stored on servers protected with industry-standard SSL encryption. Data is retained for as long as your account remains active and for any period required to fulfil legal or business obligations following account closure. We do not keep unnecessary data beyond the specified retention period.
Technical Security Measures
Ct100 enforces strict internal access controls, where only authorised personnel may access users' personal information, and only for legitimate operational purposes. All communications between your device and our servers are encrypted to prevent third-party interception.
Third-Party Sharing
Ct100 does not sell, rent or disclose your personal information to third parties for marketing purposes. Information may be shared with selected service providers (such as payment processors or gaming technology providers) solely for the purpose of operating the platform, and only to the extent necessary. All third parties are required to comply with appropriate data protection standards. Where required by Malaysian law or court order, information may be disclosed to the relevant authorities.
User Rights Over Personal Data
As a ct100 platform user, you have certain rights regarding your personal information. We respect these rights and will endeavour to process your requests within a reasonable timeframe.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If the information we hold is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to any applicable legal requirements or contractual obligations.
To submit any request relating to your personal data rights, please contact us at [email protected] with your account name and details of your request.
Policy Updates & How to Contact Us
Privacy Policy Amendments
Ct100 reserves the right to update or amend this Privacy Policy at any time. Any changes take effect immediately upon posting on this page with a revised update date. Users are encouraged to check this page periodically. Continued use of the ct100 platform after any changes are published constitutes acceptance of the amended policy.
If the changes made are material and affect how we use your data in a significant way, we will endeavour to notify users via an in-platform notice or to their registered email address.
Contact ct100 Support
If you have any questions, concerns or requests relating to this Privacy Policy or how ct100 handles your personal data, please contact our team by email at [email protected]. You can also find answers to common questions about privacy and your account in our FAQ section. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
Questions About Your Privacy?
The ct100 team is happy to help if you need further clarification on how we handle your personal data. Reach us at [email protected] or check the FAQ for more information.